Warranty & Trade-Up Policy

Warranty

At Al Joher we are dedicated to providing our clientele with the best product and service. We offer a three year comprehensive warranty on all our diamond and precious stone jewellery from the date of purchase.

The following are under warranty:

  • • Free Cleaning and inspection of diamond jewellery every 6 months.
  • • Unlimited Ring sizing for the duration of the warranty
  • • Free Unlimited Polishing of engagement rings

Diamond Trade-Up Policy

As part of our warranty program we have also introduced a life-time trade-up policy on all our diamond solitaire settings. We have initiated this program to show our commitment to our clients, that we would like to serve them with quality product throughout all the special occasions in their lives. All eligibility is subject to approval from the quality control department, to insure diamond was bought from Al Joher, and it complies with all the criteria mentioned below.

Trade-up Guidelines:

  • • Only Diamonds purchased at Al Joher are eligible for this program. Diamonds bought at other retailers will not qualify.
  • • Only diamonds purchased with a GIA or AGS certificate are eligible for the trade-up guarantee
  • • Diamonds 0.30carat and above will qualify for the upgrade program.
  • • Upgrading requires the diamond to be 100% or greater in price of the previous purchase.
  • • The entire purchase amount excluding taxes will be refunded.
  • • The Diamond must be in original condition with the original diamond report (GIA or AGS)
  • • Any chips, cracks or damage to the diamond will disqualify you for the upgrade program.
  • • Diamond grading report should be in like new condition or else a $250 fee will apply to replace the report.
  • • If the setting is intact and usable on the upgraded diamond, we will use the original setting.
  • • In case the original setting cannot be used, we can return the setting to you or give you a credit based on our valuation of the settings worth.
 

Shipping & Returns

We at Al Joher constantly strive to provide the highest level of service to our clientele. As a result we offer some of the best service packages on diamonds and precious stone jewellery.

We're proud to offer FedEx shipping free of charge on every order above $2500. Any jewellery piece which is purchased below this amount is subject to Shipping & handling. All Taxes are to be calculated based on destination of delivery.

Estimated Delivery

Shipping transit times for bridal, diamond jewellery and precious color stone jewellery orders should take 10 business days. Every piece is custom made based on size of stone and ring size. International orders are subject to time lags based on Customs inspecting your package, which may add an additional day or two.

Shipping, Handling & Applicable Tax Information

Shipping, handling and applicable taxes are calculated based on the item total and shipping destination, and are included in the "Shipping, Handling and Applicable Taxes" charge. The shipping, handling and applicable taxes charge will not appear in the shopping cart until after you have entered a shipping destination. To estimate the total price for your order you can use the shipping calculator.

Shipping to Alternate Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, please contact your credit card company and add the alternate address to your records. This step helps protect you from fraudulent charges to your credit card. If you would like to arrange delivery to a FedEx location call us on +1416 826 6614. Please note that some colored stone jewellery cannot be shipped to the United States due to the Jade act.

Secure, Insured Shipments

All jewellery shipments are fully insured all the way to your destination. This means that when your item is in transit, your shipment is always risk-free. However we do require a signature to receive packages, irrespective of signature waivers.

Since jewellery is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise.

14-Day Money Back Guarantee

Our 14-day money back guarantee insures that you are fully satisfied with the merchandise. If for any reason you are not satisfied with your purchase you can return it back in its original condition, within 14 business days from date of shipment for a refund or an exchange. Any refunded item will be subjected to a 5% restocking fee.

Return Process

Once you have returned the item and it has been accepted by our team. We will process your refund immediately. All returns are subject to testing and thorough review from our quality control department. Any returns which show signs of wear, alterations, engraving, resizing (by any outside jeweller other than AJ), or damages cannot be accepted for return. Returns with uninsured packages will be returned to the sender.

* Al Joher will not be responsible for loss or damage of return shipments.
 
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